- A school is not run from a desk. It is led from the corridors. In business they call it MBWA — Management By Walking Around. In schools we call it the Walking Headteacher Principle. The best heads are never hidebound in the office. An office-bound head hears reports about the school. A walking head sees the real school. Why You Must Walk: 1. You See The Invisible Child From your office you only see the naughty child who is sent to you. When you walk at break, at toilet time, in the library, you see the quiet child alone, the bullied child, the hungry child. The child who will never knock on your office door. That 2-minute eye contact in the corridor can save a life. 2. You Kill Problems When They Are Small Office head: Hears about a fight after it happened. Walking head: Sees the push, the swear word, the group forming in the corner, and stops it with a "Hello, boys, everything okay?" before it becomes a fight. Discipline drops by 30-40% just by visible presence. 3. Staff ...
- A parent sends a message at 9:00 in the morning: “My child’s notebook has not been checked properly for the last two weeks.” Nobody responds. At 1:00 PM, the parent sends another message. Still no clear response. The next morning, the parent calls reception. Reception says: “We will inform the coordinator.” The coordinator is busy. Another day passes. By the third day, the original notebook issue is no longer the real problem. Now the parent is angry because: Nobody listened Nobody took ownership Nobody communicated Nobody gave a timeline Nobody closed the issue A small academic concern has become a trust problem. This is how many school complaints escalate. Not because the original issue was impossible to solve. Because the school did not have a system to detect, own, resolve, and close the issue early. Strong schools should not only have a Complaint Handling System. They should have a Parent Complaint Prevention System. The objective is different. Complaint handling asks: “How...